**MERALLA RISHIKANTH**

*Customer Service **&** Client Support Professional*

Hyderabad, Telangana  |  +91 8328309275  |  merallarishikanth@gmail.com  |  LinkedIn: rishikanth-meralla-37a349109

**PROFESSIONAL PROFILE**

Customer-focused professional with over 7 years of experience delivering hands-on technical support, field service, and live client-facing production for global brands and everyday customers alike. Skilled at building trust quickly, listening closely to understand a customer's real problem, and guiding them calmly through resolution — whether that means walking a homeowner through a power outage or coordinating with a client's team during a live global broadcast. Known for clear communication, patience under pressure, and following through until the customer is genuinely satisfied, not just the ticket closed.

**CORE STRENGTHS**

- Customer Service & Relationship Management

- Client Communication & Expectation Setting

- On-Site Customer Support & Issue Resolution

- Troubleshooting & Root Cause Analysis

- Client & Vendor Relations

- Team Leadership, Training & Mentoring

- Project & Event Coordination

- Service Documentation & Follow-Up

- Working Calmly Under Deadline Pressure

- Cross-Functional Collaboration

**PROFESSIONAL EXPERIENCE**

	**Technician (Customer-Facing Field Service)****	Apr 2025 – Present**

*Top Power System and Services  |  Hyderabad, Telangana*

- Act as the primary point of contact for residential, commercial, and industrial customers, visiting their sites to install, commission, and maintain UPS and inverter systems (1–100 kVA) with a calm, customer-first approach.

- Listen to each customer's description of the problem, explain findings in plain language, and walk them through repair recommendations and options before starting work — building trust and avoiding surprises.

- Resolve urgent breakdown calls under time pressure, prioritizing customer needs and keeping them informed throughout the visit to reduce anxiety about downtime.

- Independently manage the full customer service visit from arrival to hand-off, while coordinating with fellow field technicians on larger installations to keep shared clients informed and satisfied.

- Prepare clear service reports, warranty documentation, and customer handover reports so clients have a complete record and know exactly what was done and why.

- Follow up with customers on spare parts, scheduling, and repeat visits, turning one-time service calls into ongoing customer relationships.

- Serve as the face of the company on-site, translating technical failures and preventive maintenance guidance into terms customers can act on with confidence.

	**Production Associate (Client ****&**** Audience Experience)****	Feb 2022 – Sep 2024**

*Tesseract Esports  |  Hyderabad, Telangana*

- Delivered technical production support for high-profile live esports tournaments for global clients including Krafton and Qualcomm, treating each client's brand experience as the top priority.

- Worked directly with client representatives, production managers, commentators, and graphics operators to align on expectations and deliver a seamless live experience for viewers and stakeholders.

- Handled real-time issues during live broadcasts with composure, keeping clients and teammates informed and confident that problems were being resolved quickly and professionally.

- Configured multilingual audio and broadcast systems (OBS Studio, vMix, Resolume, Blackmagic Design, Behringer) to meet each client's specific production requirements.

- Led technical crews during live events, assigning responsibilities and coaching team members in the moment so the client always had a single, reliable point of accountability.

- Selected as a core trainer for the Esports World Cup Saudi Arabia 2024, mentoring new production staff on client-ready service standards, workflows, and professionalism.

- Coordinated equipment logistics and vendor relationships to guarantee on-time delivery for clients, avoiding last-minute service disruptions.

	**Embedded Systems Engineering Intern****	Feb 2021 – Dec 2021**

*Sorokasoft India Private Ltd  |  Hyderabad, Telangana*

- Partnered with senior engineers and client stakeholders on defense and industrial hardware projects, communicating technical progress in clear, client-friendly updates.

- Supported hardware bring-up, testing, and validation, documenting results thoroughly for client and internal review.

- Contributed to technical documentation and client deliverables for Bharat Electronics projects, ensuring accuracy and responsiveness to client feedback.

	**Electronics Engineering Intern****	Aug 2016 – Jun 2019**

*Innovative Technologies  |  Hyderabad, Telangana*

- Delivered hands-on technical workshops to students and faculty across colleges in Telangana and Karnataka, adapting explanations to different audiences — an early foundation in client-facing communication.

- Coordinated directly with faculty to customize session content to their needs, gathering feedback and adjusting delivery accordingly.

- Guided students individually through troubleshooting, building patience and a teaching-first approach to problem-solving that carried into later customer-facing roles.

**ADDITIONAL TECHNICAL SKILLS**

**Broadcast ****&**** Production Tools: **OBS Studio, vMix, Resolume, Blackmagic Design, Behringer Audio Systems, SDI Video Routing

**Field Service Equipment: **Digital Multimeter, Clamp Meter, Battery Tester, Insulation Tester, Soldering & Rework Equipment

**Technical Domains: **UPS Systems, Power Electronics, Embedded Systems, LAN/Production Networking

**Programming: **Embedded C, C++, Python, JavaScript, SQL

**EDUCATION**

Master of Science (Electronics) — GITAM University, Visakhapatnam, Andhra Pradesh (2021), GPA: 7.5 / 10

**CONTINUOUS LEARNING ****&**** INTERESTS**

Customer Service Excellence  •  Public Speaking & Mentoring  •  Broadcast Engineering & Live Production  •  UPS & Industrial Power Systems  •  Embedded Systems & Firmware Development  •  Team Sports